BOTH Teletext Holidays and Alpharooms have stopped taking holiday bookings after they had their Travel Trust Association membership closed.

The Travel Trust Association is a trade body that makes sure travel companies follow the industry's regulations and rules.

Both companies announced that since their membership has stopped, they are no longer taking new bookings.

The Teletext website states: "Truly Travel Ltd, trading as Teletext Holidays have had their Travel Trust Association membership closed on 29th October 2021 and are no longer taking new bookings.

"All existing Truly Travel bookings have been re-contracted with TTA Travel, ATOL Licence T7173 and existing customers’ holidays will be fulfilled as planned."

Anyone with bookings should get in touch but they have been advised they will go ahead.

This is not the same for Alpharooms, who have warned that any bookings going forward will not be honoured.

Their website statement confirms: "Alpha Holidays, trading as have had their Travel Trust Association membership closed on 29th October 2021.

"This means that sadly, your existing booking with Alpha Holidays will not be fulfilled."

Anyone with a booking will need to request a refund through the Alpha Holidays temporary website here.

Both travel companies struggled during the pandemic, as did all other travel firms, due to the changing holiday rules and bans.

Back in May, Teletext Holidays promised to refund £7million to customers who were still owed cash from coronavirus cancellations, after thousands complained.

However, last month, they faced court action over claims it has not done enough to refund customers for cancelled holidays during the Covid crisis.

Consumer watchdog the Competition and Markets Authority (CMA) launched a legal battle against the company to get outstanding refunds owed to customers paid, despite them vowing to pay by August 31.

Here is everything you need to know about getting refunds for a holiday affected by Covid.

What to do if your holiday is cancelled

Firstly, speak to your airline or holiday firm about a refund or rearranging your plans.

You are entitled to a cash refund if it's cancelled your holiday but many have large delays processing cash or may offer vouchers instead.

If the Foreign, Commonwealth and Development Office (FCDO) advises against all but essential travel to countries or regions, you may also be covered for cancellations by your travel insurance if the holiday provider or airline is not helping you.

Keep in mind travel insurance must have been taken out before the FCDO advice changed, otherwise you won't be covered.

If you don't have travel insurance or the excess on your insurance is so high it's not worth claiming, you may be able to claim your money back through your credit or debit card provider.

Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act.

To start a claim, you need to contact your credit card provider directly – Which? has a free tool that can help you do this.

Debit card claims or credit card claims of under £100 may be covered under similar Chargeback guarantees.

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