THREE British Airways passengers were left stranded mid-air, when the airline cancelled their connecting flight while they were already on the first leg of their trip.
Raynee Graeff, Victoria Esparza, and Robert Esparza left Austin, Texas last week to come and watch the British Open golf tournament in Scotland.
However, as they were en route to London Heathrow, they claim they received an email telling them that their connecting flight to Edinburgh had been grounded.
The three travellers told Insider that they had landed to find an email telling them the news, the subject of which was "Please call to book a new flight."
Things got worse for the trio, who were unable to get seats on a different plane and had to book train tickets instead.
They eventually arrived at their accommodation at 1am the next day, almost half a day after they were due to arrive.
Read More on Travel Chaos
MORE Heathrow flights to be cancelled during school summer holidays
Heathrow airport 3-day strike planned this week – for start of school holidays
To make matters even worse, all three said that they also hadn't received their hold luggage and had to go to Edinburgh without it.
They said they would be reimbursed for the cancelled flight, train tickets, clothes, and cosmetics, but haven't yet received any compensation.
While the three travellers booked their tickets through American Airlines, it was BA who operated the flights.
A spokesperson for the airline said: "The Edinburgh flight was unfortunately cancelled due to the Heathrow capacity restrictions that were requested by the airport, and beyond our control.
Most read in Travel
BAD TASTE 
Hols warning as Spanish bar CHARGES each time waiter goes to table & for cutlery
Cabin crew reveals what to never do with plane food & you're probably guilty
I'm a dad and I've invented a clever hack to skip 10-week long passport queue
Summer holiday chaos as Luton Airport STOPS flights after runway melts
"There were also issues with the Heathrow baggage system (not BA-related), which unfortunately had a knock-on effect into Monday.
"As a result of Heathrow's requirement for all airlines to reduce their schedules, we've made a small number of cancellations.
"We were in contact with affected customers to apologise, advise them of their consumer rights and offer them alternative options, including a refund or rebooking.
"We are supporting our customers who have been affected by a problem with the baggage system at London Heathrow Terminal 3 and Terminal 5.
"Our teams are working hard to load as many bags as possible onto flights.
"We apologise to any customers who have travelled without their checked luggage and will arrange for them to be reunited with their bags as quickly as possible."
The cancelled flight was one of many from Heathrow, with the airport trying to cap the number of departing passengers at 100,000.
Airport bosses have asked airlines to consider kicking holidaymakers off flights to further reduce the number of travellers.
According to The Times, at least 91,500 people will be affected by the measures, as airlines were ordered to ground more flights.
Heathrow bosses also requested that airlines stop selling tickets for flights this summer.
The new rules have already hit thousands of people, with 61 flights cancelled immediately as a result last Monday.
Read More on The Sun
I worked in Asda, the weird items people would return & why Sunday’s the worst
I live in a house on wheels – I built it with my dad, now I’m mortgage free
These are the most reliable airlines and airports to use this summer.
Meanwhile, Luton airport was forced to cancel flights yesterday because its runway melted during the heatwave.
Source: Read Full Article