SANTANDER bank is down as customers complain of MISSING payments after transferring cash.

Problems moving money or checking balances have sparked concern for Santander customers, with just one day to go before the massive bank holiday weekend hits.

Hundreds of users have reported issues with the banking system this morning on complaints hub, Downdetector.

So far as many as 281 Santander customers have faced some kind of banking headache, thanks to the provider's outage, according to the problem logging site.

They started at around 5am today, but it looks like problems picked up last night too.

Between 8.30pm and midnight up to almost 200 users were hit by the same troubles.


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Over half stated there was a complete black-out of online banking services.

While a good fifth of the reported problems complained of difficulty transferring funds.

With the Jubilee Bank Holiday just days away, customers fear they won't have access to the cash they need over the bumper four-day break.

Frustrated, they took to social media to complain of the ongoing problems.

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On Twitter one said: "I can't make payment to Santander even though money is in my account."

"My transfer from Santander to HSBC is not going through," said another. "And Santander declined a payment in as well."

A third said: "My payment is not showing in my Santander account, but weirdly it has left my First Direct account."

Meanwhile, under the details of the service failures on Downdetector, more users revealed the issues they were up against.

One said: " My online receipt/payment process is not working," as another revealed: "I just made a payment to my own account and the funds are not showing. This is usually instant."

The Sun has contacted Santander for comment.

But it wouldn't be the first time the bank's customers have run into issues.

Back in November, Santander went down locking hundreds of customers out of their accounts, with just weeks to go to another major holiday too.

Christmas was just around the corner and customers struggled to access their money due to the outage.

Can you claim compensation for outages?

Unlike telecoms companies, banks don't have a fixed compensation scheme for service disruption.

That usually means you don't get owed any compensation for the pain of the outage, especially if it is resolved quickly.

It depends on just how much it has affected you, as to whether you may be entitled to some money back.

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