A BUILD-A-BEAR employee revealed they had the same annoying conversation with mums on their kids' birthday.

Most of us know that if you go into the store on your child's birthday they offer a special deal on a teddy where you pay your child's age.

You can select the birthday bear and pay their age, so if your child is seven, you pay £7.

But an ex-employee, from the US, claimed many mums didn't understand how the deal worked, leading them to have the same conversation with mums daily.

In a TikTok video, the ex-employee recalled the daily conversation on their TikTok account, @grizzlyacorn.

They said: "Alright, so before we move on I'm just letting you know the bear you picked is $32 and that includes the bear," before getting cut off by the mum.


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The mum interrupted saying it was her child's birthday and that he is turning five so it should be $5.

The ex-employee then corrects the mum saying that deal is only for the birthday bear.

Often, the parents would then get the birthday bear so they can get the deal which the employee explained included the bear, stuffing, cloth heart and birth certificate.

After explaining what came with the birthday deal, parents would then ask whether clothes were included as the display bear was wearing them.

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Again, the employee would have to reiterate what the birthday deal included, and try to upsell any sounds that the birthday boy may want to be included in the bear.

She would again explain this was an add-on and would cost an extra $5 on top of the birthday bear deal.

"Oh it's additional?" the parents would ask.

"Yes, like I said the birthday bear includes the bear the stuffing, the cloth heart, and the birth certificate," she would have to again explain.

The video has since gone viral with over two million views, and people quickly took to the comments to discuss their frustrations about working in retail.

One wrote: "Customer service is so repetitive and exhausting. If people would actually listen it would be so helpful."

Another person commented: "A broken record machine. why don't people just listen the first time."

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A third penned: "omg this made my blood boil. customers do not listen!! goes in one ear and right out the other."

Meanwhile, a fourth added: "Customers literally just don't listen to or read instructions."

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