A builder says his life has been nothing but "stress and misery" since moving into his new build house two years ago.

Ian Rice forked out £270,000 for his brand new home in a leafy suburb near Sefton Park, south Liverpool.

He was one of many customers tempted by the highly-sought Elan Homes development of Aigburth Grange.

But Mr Rice said that the last two years had been the 'worst of his life' and says he feels like he's been 'living in a prison' following his move, the Liverpool Echo reports.

Speaking at a public meeting for Aigburth Grange residents, Mr Rice said: "I can't open my windows or doors because of all the dust and dirt that will come in.

"There is dust everywhere. We need the homes we paid for. This has been the worst two years of my life since I moved into this house.

"This company are a disgrace for what they have done to my family.

"This has cost me £270,000. I have been living in a prison for two years."

Mr Rice also said that a collapsed sewer in the middle of the road has been another urgent problem.

He claims to have sent 'countless emails' to the developers but said their customer care was 'shocking'.

He added: "It's a disgrace for the way we have been treated. Their customer care is shocking. They don't like criticism."

A spokesman for Elan Homes told the Liverpool Echo the company was still working on the completion process and apologised for any disruption.

The spokesman said that an independent survey found high levels of customer satisfaction on the site.

Ian said: "My house cost £270,000 and another £20,000 to buy the freehold. If they want to take me to court then let them. If I could turn back the clock I wouldn't go near them."

"When I moved in my garden was a mud bath. There was not a blade of grass. It was a pool of mud. I was told anything I wanted to hear."

One resident complained about his drive, which he said had 'indentations' on it.

Another resident said: "And what about the big skip outside my house. That will be a ratfest soon."

The meeting also heard complaints from residents about fencing and drains.

Pastor Diana Stacey told the gathered residents there was a problem with dust in the area when the new homes were built.

She said: "For the first 12 months there was so much dust from the site that you could not see the door of the church. Suzanne's (from the church) car is white but it would be grey at the end of each day. We complained." 

Some residents pointed out that Mr Rice had a particularly bad experience, and he replied: "Yes I have the  worst house on the estate."

Mr Rice said: "This has caused so much distress in my life and in my marriage. It has been the worst two years of my life. I want to let as many people know about this company. They are a disgrace."

Ward councilor Tom Crone, from the Green Party, was at the meeting. He said: "This is one of the best ever turn outs for a public meeting I have seen.

"You now have pre-made energy as a community. Please come up with ideas and because you can make a difference."

A spokesperson for Elan Homes said: “Following the sale of the last home on our Aigburth Grange development, to complete the handover of the site, we need to undertake a completion process.  This practice is routine on all new developments and is currently in progress.

“We very much apologise for any disruption caused to residents during this procedure and we are committed to ensure all outstanding works are completed in a timely manner, to meet full build standards.

“The independent customer care survey ratings for this development confirmed high levels of overall satisfaction. 

“However, we are aware of some minor outstanding customer care issues, which affect a small number of homes, and we are committed to resolve all these matters as soon as possible.

“Regarding the wider site, there is a legal agreement in place between Elan and United Utilities that covers all main sewers in the development.

"There have been some defects identified, which we are disappointed with.  However, we will ensure that everything is brought up to the required standards during the rectification works.

“Until the work is concluded on the drains, the roads cannot be completed. 

"However, once the remedial work is finished, and has been inspected by United Utilities, the final road, kerb and footpaths remedial work, and main road surfacing, can be completed.

"We have a dedicated customer service team at Elan and we pride ourselves on delivering a very high standard of service."

The collapsed sewer was repaired last week.

A spokesperson for United Utilities said: “New sewer systems are the responsibility of the developers who build them until we formally adopt them as part of our public sewer system.

"We adopt sewers only when they have been inspected and they meet the required design standards and any issues are the responsibility of the developer until then.”

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